Shipping policy

Shipping Policy

At Lulla, every order is carefully prepared and packaged before making its way to you.

Standard Shipping

Shipping rates displayed at checkout are based on JNE REGULAR service and are calculated according to the delivery destination and order details.

Delivery times vary depending on your location and are subject to the courier's estimated delivery timeframe. JNE

Once your order has been shipped, tracking information will be provided so you can follow your parcel's journey.

Same-Day, Instant & Next-Day Delivery

Need your Lulla piece a little sooner?

For Instant, Same-Day or Next-Day delivery, where available, please contact our team before placing or arranging your order:

WhatsApp: +62 812-9296-1530

Our team will be happy to check the available delivery options and applicable shipping fee for your location.

Express delivery services are subject to courier availability, destination and order processing time.

Order Processing

Please allow time for your order to be carefully prepared before dispatch. Orders placed on weekends or public holidays may be processed on the following business day.

If your order is needed for a specific event or special occasion, we recommend contacting us before ordering so our team can help you determine the most suitable delivery option.

Delivery Information

Please ensure that your name, delivery address and contact number are entered correctly at checkout.

Lulla cannot be responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided with the order.

Shipping Delays

Once an order has been handed to the courier, delivery times are subject to the courier's operations and circumstances outside Lulla's control.

Should you experience any issues with your delivery, please contact us and we will be happy to assist where possible.