Refund policy

Returns & Exchanges

At Lulla, each piece is thoughtfully created in small quantities, and we hope you love your purchase as much as we loved creating it.

Change of Mind

As a small independent label, we do not offer refunds for change of mind.

We are, however, happy to offer a size exchange or store credit if your item is not quite right.

To be eligible for an exchange or store credit, please contact us within 3 days of receiving your order. Items must be unworn, unused, unwashed and returned in their original condition with all tags attached.

Store credit will be issued for the value of the returned item and can be used toward a future Lulla purchase.

Size Exchanges

If you need a different size, we will be happy to arrange an exchange, subject to availability.

Customers are responsible for the shipping costs associated with change-of-mind or size exchanges, including returning the original item and shipping the replacement item.

We recommend using a trackable shipping service, as Lulla cannot be responsible for return parcels lost in transit.

Sale & Custom Pieces

Sale items and customised or made-to-order pieces are not eligible for change-of-mind returns, exchanges or store credit .

Faulty or Incorrect Items

Please contact us as soon as possible if you believe your item is faulty, damaged, or you have received the incorrect item so that we can assist you.

How to Request an Exchange

Please contact us at +62 81292961530 with your order number and the item or size you would like to exchange.

Once your return has been received and approved, we will arrange your size exchange or issue your store credit.

Beautiful pieces, thoughtfully made and thoughtfully cared for.